Frequently Asked Questions

Summary Links

• How much do eCards cost?
• Can I send to a large list of email addresses?
• Why didn't my eCard reach my recipient?
• I haven't received my confirmation email yet?

Questions and Answers

• How much do eCards cost?

  You can send as many eCards as you like for free, but if you would like to make a donation you can enter your chosen amount just before you send your eCard and you'll be taken through to our secure donation form.

  Many people donate the amount of money they would have spent on postage and paper cards. If you are a UK taxpayer please don't forget to tick the Gift Aid box.

• Can I send to a large list of email addresses?

  Yes - you can type in your recipients' email addresses, or copy and paste them in if you have them stored as a list.

• Why didn't my eCard reach my recipient?

  Due to high volumes of activity, you and your recipient will experience a delay receiving your eCard and confirmation. Please don't worry though as your eCard is safely on it's way.

  Often this is due to eCards being sent to out-of-date email addresses that are no longer being checked. Some workplaces also have strict policies regarding receiving only known email sender addresses and will have a firewall on their server to stop all other emails. Sometimes web email addresses are temporarily unavailable because the mailbox is too full, or because the mail server is too busy.

  Ask your recipient to check their junk email folder. While we do our best to ensure our emails are delivered, we cannot guarantee this as it varies depending on providers' settings. If your mail provider doesn't recognise the sender it may go automatically in this folder. Most emails will remain in their junk folder for about seven days, though again it may depend on their mailbox and/or provider's settings. If sending to a workplace email address, your recipient could ask their IT department if the email was blocked, and if so, to release it.

  You can forward the link in your confirmation email. This email always contains a link to your eCard - so don't delete this email until you're sure the eCard has been received.

  If you wish to re-send any cards, you don’t have to donate again. Leave the donation amount field blank at step five, click Continue, and your cards will be sent. The send is not dependent on the donation.

• I haven't received my confirmation email yet?

  There can sometimes be a small delay with emails being received (both for sender and recipient), especially around Christmas times when a lot of people are sending eCards.

  Please allow up to 2-3 hours for emails to arrive. However, if you still haven't received your confirmation email after that time don't hesitate to contact us. You can email us at eCards@macmillan.org.uk or call us on 0300 1000 200.